Frequently Asked Questions

  • 1. What is move2pay?

    move2pay is a free app that turns movement into spending power.

    Your physical activity is tracked via connected fitness apps, evaluated based on the MET value, and converted into benmo credit. You can use this credit directly in the move2pay shop.

    Movement is becoming a currency.

  • 2. How does move2pay work?

    Connect the move2pay app to your fitness app (e.g., Apple Health or Garmin).

    Steps are tracked automatically, and you manually start workouts on your fitness watch. move2pay evaluates your activity based on the MET value and credits your account with points. You can then use these points when shopping in the move2pay Shop—via slide2pay.

  • 3. Is the move2pay app free?

    Yes. The move2pay app is free to use. There is no subscription and no monthly fees.

    When shopping at the move2pay store, a flat service and shipping fee of €12.90 applies per order.

  • 4. Which fitness apps are compatible with move2pay?

    move2pay works with popular fitness apps and wearables, including:

    Apple Health, Garmin, WHOOP, Polar, Oura, Google Fit

    You can find the current list right in the move2pay app.

  • 5. Are my steps counted automatically?

    Yes. Your steps are automatically tracked via your connected fitness app.

    Workouts such as running, cycling, or gym workouts must be manually started on your watch so that benmo can track and reward them correctly.

  • 6. What is the MET value?

    The MET value (Metabolic Equivalent of Task) is a scientific unit of measurement used to assess physical activity. It measures how much energy your body expends during a specific activity.

    The higher the intensity and duration of your workout, the higher your MET value—and the more move2pay credit you can earn.

  • 7. How much credit can I earn?

    Your balance depends on three factors:

    - Duration of your activity

    - Intensity of your exercise

    - MET value achieved

    The more intensely and for longer you exercise, the more points you'll earn.

  • 8. Where can I use my move2pay balance?

    You can use your move2pay balance in the move2pay Shop within the app.

    There you'll find a selection of products for running, the gym, the outdoors, cycling, and performance.

  • 9. How does payment work in the move2pay shop?

    move2pay uses the slide2pay principle:

    - You can use your credit to pay for up to two-thirds of the product price.

    - At least one-third is paid by credit or debit card.

    In addition, a flat service and shipping fee of €12.90 applies to each order. This model ensures a sustainable and stable system.

  • 10. Why can't I pay 100% with store credit?

    move2pay is not a cashback or coupon system.

    By combining credit balances with partial card payments, your credit balance retains its value over time and the system remains financially sustainable. This allows us to reward activity in the long term and build a stable trading ecosystem.

  • 11. Who is move2pay suitable for?

    move2pay is for anyone who exercises regularly, tracks their workouts, is looking for more motivation, and wants to buy sports equipment at a lower price.

    Whether you're an ambitious athlete or a beginner—every valid movement counts.

  • 12. How secure is my data?

    move2pay processes only the necessary activity data from your connected fitness app.

    Your data will be stored in compliance with the GDPR and will not be shared with third parties without your consent.

    Activity data is used to track your activity—it is not sold. Privacy Policy

  • 13. Does move2pay pay out money?

    No. move2pay does not dispense cash.

    The earned credit can only be used in the move2pay Shop. Activity translates into purchasing power, not a cash payout.

  • 14. Is move2pay a discount or cashback program?

    No. move2pay is not a discount or cashback app.

    Instead, valid activity is converted into actual credit that can be used directly at the time of purchase. The system is integrated, predictable, and transparent.